Special Transportation Services (STS) is the ADA paratransit service of the Charlotte Area Transit System. Applicants must have their health care provider complete the professional verification section of the STS application, describing the disability and how it affects use of fixed-route buses. There is no posted PDF: the section is completed online through the ADA Ride eligibility system or on a paper application CATS mails on request.
The applicant answers every question in the application, including how the disability affects bus use. The applicant's health care provider completes the professional verification section, online through the provider login at ADA Ride or on the paper copy.
Download the current version from the source each time; forms change without notice.
CATS Special Transportation Services (STS) ADA application - professional verification section
Charlotte Area Transit System (CATS), Special Transportation Services takes this form through its online services or your EMR, so there is no PDF to fill. Vero Scribe writes the visit note it draws on, so the details are ready when you complete it.
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Online through ADA Ride, the eligibility system CATS uses, which has a Healthcare Professional Verification login for providers. If the applicant chose the paper route, the provider completes the professional verification section of the mailed paper application and it is returned by mail or fax.
No PDF is posted. Applicants apply online through ADA Ride or call the STS eligibility office to have a paper application mailed. Either way, the health care provider's professional verification section must be completed and all questions answered before the application is reviewed.
CATS returns incomplete applications, which delays the decision. The page asks applicants to make sure all questions have been answered, including the description of how their disability affects use of fixed-route buses and the provider's professional verification.