AI scribe for virtual-first practices. Bring the call, the records, and your clinical observations into a note you can review. Keep patient instructions and the next clinician’s handoff connected to the same visit.
A virtual-first practice moves between appointments, records, and colleagues all day. Give each encounter a repeatable path from the conversation to a reviewed note.
Confirm the patient and visit purpose. Keep this conversation separate from the last appointment.
Enable Telehealth Mode and share the visit’s audio source.
Add relevant records, patient updates, and your observations to the encounter.
Check the draft against the encounter. Copy the approved note into your record and prepare the follow-up summary.
Bring your microphone and shared visit audio into the same encounter with Browser Telehealth Mode. Start in Chrome or Edge, choose the call’s audio source, and capture the conversation.
Remote care brings different kinds of information together: a patient’s account, a report you reviewed, and what you observed on the call. Organize the note around those sources so the next reader can follow the conversation.
Example results-review note
Choose a video or telephone format, then copy the template. Start with sections for the conversation, information sources, and next steps. Save your preferred structure for the remote visits you handle every day.
In Vero, create a text template and choose Import a Template. Paste the format, customize the fields, and save it for your next call.
Copy into your template editor and adapt the fields to your practice.
Follow this example video visit with R. Chen: a lab report, a home log, and a question to carry into the next appointment. See how the conversation becomes a visit note, patient summary, and handoff for the covering clinician.
R. Chen · Video follow-up · Results & home readings
The patient’s question on video
“I’ve kept my readings at home. Can we go through the results together?”
Make the open question, the information still expected, and the next reviewer easy to find. Prepare a handoff from the encounter and share it through your practice’s usual process.
Bring the conversation, observations, home updates, and uploaded reports into a note built around the video encounter.
Capture the patient’s updates, the discussion, and next steps in a telephone format. Keep a switch from video to phone in the visit context.
Bring the last conversation, new information, and open questions together for the next clinician, whether the appointment is remote or in person.
Practical answers about call audio, note templates, and continuity between appointments.
Browser Telehealth Mode captures your microphone and shared call audio in a desktop browser. Chrome or Edge is recommended. Choose the tab or sharing source that carries the call and enable audio sharing. The setup guide covers the available sources for your browser and device.
Yes. Headphones can reduce echo. Confirm Patient Audio is active so you know the shared source is reaching Vero.
No. You share the call audio with Vero from your desktop browser. The clinician and patient stay in their existing call.
Telehealth Mode is included with Pro and eligible trials. You can find your plan and trial details in Billing & Usage.
Type or dictate the encounter details and choose a telephone note format. The template on this page organizes patient updates, the conversation, information reviewed, and follow-up actions. It also has a field for a switch between video and telephone.
Choose the visit format, then copy the template. In Vero, create a text template and select Import a Template. Paste the text, customize it, and save. Square brackets identify information to fill from the encounter; parentheses contain drafting instructions.
Bring together the visit purpose, information reviewed, decisions discussed, and open questions. Add the next action, the person responsible, and the agreed timing. The worked example on this page shows how one open item carries from a video visit into the next clinician’s handoff.
Add the relevant report or patient update to the encounter as context. Include its source and date, then use it when preparing the next note or handoff. This keeps information from a later message distinct from what was discussed during the original call.
Start with a clear note structure. Bring the conversation, its sources, and the follow-up plan together in Vero.