Telehealth documentation for video and phone visits.

Care across a screen. A note you can stand behind. Bring your video call or phone recap into Vero. Turn it into a structured draft, add the visit details, and copy the finished note into your chart.

No credit card required.

  1. Capture the visit

    Conversation or your recap

  2. Create the draft

    Your input and selected template

  3. Review the details

    Visit format, context, and next steps

  4. Use the finished note

    Copy or export to your chart

A virtual visit. From conversation to chart.

Explore a sample follow-up call from the first recap to the finished note. Select a stage to see the visit details, draft, edits, and final format.

The information supplied

A. Lee · Sample video follow-up

Patient’s words
“Could you send me a recap before our next call?”
Clinician’s initial recap
Video follow-up. Discussed updates since the previous visit and questions for the next appointment. Send a written recap. Follow up next week.
Selected format
Telehealth visit note with visit details, discussion, and next steps.

Start with the conversation

Bring in the call audio or a quick recap. Add any notes from the appointment and choose the template you want to use.

What Vero brings together

Recording, dictation, typed context, and supporting files can inform the same encounter. Your selected template gives the draft its structure. Edit the note directly or ask Vero Chat for a specific revision.

Make the note yours

Add the context around the call, adjust the wording, and organize the next steps. Keep your preferred level of detail while using the same note format across video and phone appointments.

Start with the audio the note needs.

In a supported desktop browser, Telehealth Mode brings your microphone and shared call audio into one encounter. Chrome or Edge offers the most consistent tab-audio sharing experience.

  • Enable Telehealth Mode before you select Record
  • Choose the call’s source and enable audio sharing
  • Watch Patient Audio to confirm the shared source is connected

For phone appointments, type or dictate a recap after the call and use the same note workflow.

Check supported setups and capture steps

Keep the context around the call.

Add the visit format, participants, and any updates from before or after the call. Keep this context alongside the conversation when you create or edit the note.

  • Record the visit format, including a switch from video to phone
  • Keep participant names and visit details together
  • Add the next appointment and who will arrange it

Video and phone visits. Two ways to build the note.

A browser call and a telephone recap start differently. Both can become a structured telehealth note with the visit context and next steps in one place.

Bring in the conversation

Video visit: Use Telehealth Mode to record your microphone and shared call audio in a supported desktop browser.

Phone visit: Type or dictate a recap after the telephone appointment.

Add the visit context

Video visit: Include the participants, visit setting, and details from the video conversation.

Phone visit: Record the telephone format, who joined the call, and the topics discussed.

Shape the draft

Video visit: Choose a telehealth template and bring your call transcript and additional notes into the draft.

Phone visit: Use the same template to organize your recap into visit details, discussion, and next steps.

Carry the note forward

Video visit: Review the draft, then copy it into your EHR or export a document.

Phone visit: Edit the recap into your preferred wording, then copy or export the finished note.

Switching from video to phone? Add the change to the visit details and continue with a typed or dictated recap.

The details that tie a remote visit together. One quick review.

Move through the format, participants, discussion, and next steps before you copy the note into your chart.

Visit format

Keep video, phone, or a switch between the two in the visit details.

People and setting

Bring participant names and the visit location together in one section.

Conversation

Review the main topics and questions against the recording or your recap.

Added context

Include relevant notes or files from before and after the call.

Next steps

Give each follow-up a clear action, owner, and timing.

Chart format

Match the headings and level of detail to the way you document in your EHR.

Finish the note. Bring it into your EHR.

Copy the note directly into your EHR or download a document for your practice’s workflow. Choose the format that fits the destination.

Copy into your EHR

Use the copy control above the note. Select HTML to carry over formatting, or plain text for a simpler paste, then add it to the encounter in your EHR.

Export a document

Use Export to download a PDF for a formatted document or Word for further editing. Keep a file alongside the other documents from the appointment.

Telehealth documentation questions

Call audio, phone recaps, visit details, and getting the note into your EHR.

How does Vero capture both sides of a video visit?

Turn on Telehealth Mode in recording settings, select Record, and choose Share Patient Audio. Select the source carrying your call, enable audio sharing, and check the Patient Audio indicator. Chrome or Edge offers the most consistent tab-audio sharing. Telehealth Mode is available with Pro or eligible trial access.

Can I create a note after a telephone appointment?

Yes. Type or dictate a recap after the call, choose your telehealth note template, and create the draft. Include the telephone format, discussion, and next steps, then edit the note in your preferred style.

How do I reconnect the patient’s audio?

Stop recording and end the sharing session. Start again, choose the call’s source, and enable audio sharing in the browser dialog. The Patient Audio indicator shows when the shared source is connected. You can also add a typed or dictated recap to the encounter.

Can I add visit details alongside the transcript?

Yes. Add typed context or supporting files to the encounter. Keep details such as the visit format, participants, and next appointment alongside the conversation when you create or revise the note.

What if a video appointment continues by phone?

Add the change of format to your encounter notes and type or dictate a recap of the phone conversation. Bring both parts together in the same telehealth note.

How do I refine the telehealth draft?

Edit the note directly or ask Vero Chat for a specific change, such as shortening the recap or grouping the follow-up actions. Review the finished wording, then copy or export the note.

How do I move the finished note into my EHR?

Use the note toolbar to copy in HTML or plain text, then paste into the encounter in your EHR. You can also export a PDF or Word document.

Do I need to build a telehealth template from scratch?

You can use a format you already have or adapt the telehealth visit note template linked on this page. Choose the template in Vero, add the encounter information, and create a draft with the sections you use for remote appointments.

Your next virtual visit. A clearer note to review.

Bring the conversation and your observations together. Choose a template, review the draft, and finish the note in your own words.

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