Tucson Electric Power flags accounts in its Medical Device Alert program when a household member uses a life-sustaining medical device or has a condition requiring continuous electric service. The practitioner's certification, attached to letterhead or a prescription form, triggers the alert. TEP then shares outage status and estimated restoration times and gives advance notice of planned outages at the residence.
The customer signs the Customer Authorization Form and adds the account number and an emergency contact. A licensed medical practitioner completes the certification: name, license number and expiration date, patient name and address, a statement about the device or condition and discussed contingency plans, signature and date.
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Medical Device Alert - Licensed Medical Practitioner Certification Form
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TEP requires participants to be recertified every two years. A new practitioner certification is also needed whenever the customer moves, and the alert is not placed on the new account until TEP approves it.
The form instructs physicians to attach it to office letterhead or a prescription form before it is mailed or emailed. Physicians can instead complete the process online. Incomplete documentation goes back to the customer, so include the license number and expiration, patient details, signature and date.
No. It places an alert on the account so TEP can share outage status, restoration estimates and planned outages. TEP states it does not guarantee uninterrupted service and is not a discount program, and customers must keep paying monthly bills.