Plan/Medical Group Name, Phone and Fax; Non-Urgent or Exigent Circumstances
Enter the health plan, insurer or delegated medical group that will decide the request, with its phone and fax, unless a plan-issued copy already has them filled in. Check Non-Urgent or Exigent Circumstances. The box sets which response clock applies: 72 hours for a non-urgent request or 24 hours for an exigent one, after which an unanswered request is deemed granted.
Patient Information
Give the patient's first and last name, middle initial, phone, address, date of birth, sex, height, weight and allergies. If someone is acting for the patient, add the authorized representative's name and phone number. The form notes that the information on it is protected health information under HIPAA, and page 3 repeats the patient name and ID.
Insurance Information
List the primary insurance name with the patient's ID number, and any secondary insurance with its own ID number. The plan uses this to match the request to the member's coverage, and a renewal also asks which insurer paid for the drug before.
Prescriber Information
Enter the prescriber's name, specialty and address, the requester if someone other than the prescriber is sending it, an office contact person, phone, a fax number in a HIPAA-compliant area, and email. The individual NPI is requested and the form marks the DEA number as required. The plan's reply and any request for more information come back to these contacts.
Medication / Medical and Dispensing Information
Name the medication and check New Therapy, Renewal or Step Therapy Exception Request. For a renewal, give the date therapy started and its duration, and say how the patient received the drug: paid under which insurance, the prior authorization number if known, or other. Add dose and strength, frequency, quantity, length of therapy and refills, the route (oral or sublingual, topical, injection, IV, other) and where it is given, from physician's office or infusion center to home or long-term care.
1. Has the patient tried any other medication for this condition?
Answer yes or no. If yes, list each drug and dosage tried, the dates of therapy and the response, reason for failure or allergy. This is the core of a step therapy exception and of many prior authorization criteria, so give specific dates and outcomes rather than a general statement that other drugs failed.
2. List Diagnoses (ICD-10)
List the diagnoses that support the request with their ICD-10 codes. Include every diagnosis the clinical justification in question 3 relies on, such as a condition that makes the plan's preferred drug contraindicated, so the reviewer sees the coded diagnosis next to the reasoning.
3. Clinical information and Attachments
Describe symptoms, lab results with dates and the justification for starting therapy, continuing it or increasing the dose, and note any contraindication to the plan's preferred drug. Labs with dates are required when needed to establish the diagnosis or evaluate response. Add any other clinical facts, including the exigent circumstances behind an urgent request or information required under state and federal law, and list the attached chart notes or lab reports.
Attestation and Prescriber Signature (page 4)
The prescriber attests that the information is true and accurate and acknowledges that the plan, insurer, medical group or its designees may audit and request records to verify it. Sign by hand or with electronic ID verification and date it. Leave the Plan/Insurer Use Only box, where the plan records receipt and decision times, approval or denial and any information requested, blank.