Your Canada Health Infoway AI Scribe License Is Ending: What to Do Next

Over the past two years, Canada Health Infoway's AI Scribe Program has done something quietly remarkable: it has put AI-powered ambient documentation into the hands of more than 10,000 Canadian primary care clinicians, across nearly every province, for a full year, for free. The early survey data is striking — 94% report time savings, 62% save more than thirty minutes every clinic day, and 93% say they feel more present with patients. For a profession that has spent the last decade drowning in clicks, it is as close to a genuine win as digital health has produced in Canada.

The program also has an end date. Every funded license runs for exactly twelve months from the effective date of the clinician's agreement with their chosen vendor. Advanced features, extended use, or simple continuation after that year all require direct payment to the vendor. With enrollment agreements signed throughout 2024 and 2025 and a final signup deadline of December 31, 2025, the twelve-month clock is now running out for thousands of clinicians — and the decisions start mattering.

This guide is for that moment. It is a practical walk through what actually happens when your Infoway license ends, the honest case for staying with your current vendor, the common reasons clinicians reconsider, and a candid look at Vero — a Canadian-compliant alternative — including every feature, how the pricing compares, and a transition offer we have put together specifically for clinicians coming off the Infoway program.

How the Infoway AI Scribe Program Works, and What Ends

The program structure is worth restating plainly, because the details matter for what comes next.

Canada Health Infoway funded up to 10,000 one-year AI scribe licenses for eligible primary care clinicians — family physicians, nurse practitioners, registered nurses in remote communities, and pediatricians providing longitudinal, community-based care. Participants chose one solution from a list of nine pre-qualified vendors: Autochart.AI (Aya Health Technologies), Autoscribe (Mutuo Health Solutions), CareWay (Medfar), Empathia AI, Mika AI (Mikata Health), NexusAI (WELL Health Technologies), Pippen (Pippen AI), Scribeberry, and Tali AI. Most provinces reached capacity during 2024-2025; Nunavut remained open longer. Every participant was allowed one scribe only.

When your twelve months end, three things happen, whether you are aware of them or not. First, the funded access stops — continued use becomes your responsibility to pay for. Second, any use of advanced functionality moves to your vendor's standard paid tier. Third, the decision becomes yours: stay and pay the full subscription rate, switch to a different tool, or stop using an AI scribe entirely.

The practical reality is that most clinicians who have gotten value from ambient documentation over the past year do not want to stop. Once you have seen what it feels like to leave a visit with the note largely complete, going back to typing after-hours is difficult. The real question is whether the vendor you chose in 2024 or 2025 is still the right choice for the next two or three years at full price.

What Actually Changes When the License Ends

A quick, concrete walkthrough of what most clinicians will experience in the weeks before and after their license expiry:

You get a renewal email from your current vendor. Every Infoway-funded license converts to a paid subscription at the vendor's standard rate unless you cancel. Pricing varies substantially across the nine vendors — some charge $100-150 or more, and a few use credit-based or volume pricing that may or may not match your usage.

Advanced features may already be gated. Infoway funding covered "baseline solution functionality." If the tools you relied on most — custom templates, team features, specific integrations, advanced coding support — were part of a premium tier, they may already be charging or about to start.

Your notes, templates, and settings are tied to your vendor. Data portability varies. Some vendors allow template export; others do not. Your note history may remain accessible for a period but is rarely transferable to a different scribe.

You choose, explicitly or by default. If you do nothing, most vendors will end your plan automatically. If you want to make an active decision, this is the right moment to do it.

Why Many Clinicians Reconsider at This Exact Moment

The expiry of the funded license tends to surface questions that a free trial never fully answers. The clinicians who switch at this point usually do so for one of six reasons:

The full price is higher than expected. Some vendors advertised their Infoway-funded tier with features that only remain at premium rates after the program. The headline "free scribe" experience does not always match the post-program reality.

Features you relied on are now paid add-ons. Custom template creation, team management, advanced coding, integrations — the things that made the product genuinely useful — can sit behind a higher tier than the baseline funding covered.

Your practice has changed. Maybe you added a nurse practitioner, started seeing more multilingual patients, took on a new specialty area, or shifted toward telehealth. The vendor that fit you a year ago may not fit you now.

Feature gaps became visible over twelve months. A year of real use reveals limitations that a demo never does. No style adaptation to your voice. No in-editor AI editing. No evidence citations for clinical decision support. No ICD-10-CA coding. No patient profile context. No file uploads for consult letters or prior notes. The gaps are specific to each vendor, but most clinicians can name at least two things they wished their scribe did better.

Compliance or audit needs have evolved. Privacy and security reviews have tightened across many Canadian clinics. If your practice added a compliance officer or your regional health authority raised the bar on data residency, third-party audits, or retention controls, the question of "does my current vendor meet the new standard?" becomes urgent rather than theoretical.

You have heard about alternatives. Twelve months ago, the nine Infoway-approved vendors were effectively the entire visible market for Canadian AI scribes. That is no longer true. The landscape has expanded, and several Canadian-compliant options exist that were not part of the original procurement.

If one or more of these apply, the end of the funded license is the natural moment to evaluate.

Vero: A Canadian-First Alternative Built for the Same Audience

Vero is an AI-powered clinical documentation platform built specifically for the kind of work Canadian primary care clinicians do. It is not on the Infoway approved-vendor list because it did not exist in 2024, when the program launched. Vero is HIPAA aligned, PIPEDA compliant, stores Canadian data in Canada, supports ICD-10-CA coding for Canadian diagnostic workflows, and has been used by clinicians across family medicine, nursing, allied health, mental health, pediatrics, and other specialties since 2025.

What makes Vero a credible option at this transition moment is that the product was designed from the start around the documentation problem itself — not as a scribe first with other features bolted on. That shows up in adaptive style learning, in-editor AI chat, an integrated evidence engine, clinical decision support, patient profile context, PDF form auto-fill, mixed input methods, and a deeper template system than most of the Infoway-funded vendors offer.

The rest of this guide walks through exactly what Vero offers, grouped by the documentation workflow rather than by feature list, so you can map what you actually do each clinic day against what Vero does.

What Vero Offers, Organized by How You Actually Work

Getting the Note Out of Your Head and Onto the Screen

Vero accepts three input methods in a single encounter — record, type, and upload — and lets you combine them fluidly.

Ambient recording — Standard ambient mode. Vero listens during the encounter and generates a structured note afterward.
Direct typing — Drop notes, observations, or context directly into the encounter without recording. Useful for quick follow-ups, phone calls, or when recording is not appropriate.
File uploads — Attach PDFs, consult letters, prior notes, imaging reports, or any relevant document as context. Vero uses the uploaded content when generating the note, so you do not have to manually retype or summarize outside documents.

Most AI scribes — including many on the Infoway list — are audio-only. The ability to combine inputs is specifically useful for continuity visits, complex patients, and anyone whose chart depends on more than just what was said in the room.

Making the Note Actually Sound Like You

This is the feature clinicians notice most after a few weeks of use.

Learnings — Vero adapts to your personal documentation style per template. When you edit a generated note, Vero captures the delta — phrasing choices, section structure, formatting, abbreviations, signature format — and uses it to inform future drafts. The system stores the last five learnings per template, and each template has its own learning set. That means your SOAP notes can be trained to sound like your SOAP notes, while your consult letters can be trained separately. No other Infoway-approved vendor offers adaptive style learning of this depth.

Templates with four creation methods — Start from blank, have Vero AI-generate a template from a prompt, build from an existing note you paste in, or import from a file. There is also a community template marketplace with templates contributed by other clinicians. Most competitor products limit you to SOAP/DAP or a library of pre-set structures.

Snippets — Short reusable text fragments you can insert anywhere. Think of the sentence-level building blocks you use on every note: standard pain-scale language, your default physical exam phrasing, your go-to discharge instruction paragraph. Snippets + Templates + Learnings give you three layers of personalization: structure, content, and voice.

Editing the Note Without Retyping

Vero Chat — An AI assistant that sits at the bottom of your note. You can ask it to rewrite sections in plain English ("make the HPI more concise," "rewrite the plan as bullet points," "expand the assessment"), ask guideline-based clinical questions, or generate patient-friendly instructions for discharge or medication counseling. It is a conversational layer on top of the note rather than a separate chat window.

Note Customization — Three detail levels (Concise, Balanced, Detailed) and four format toggles (Quotes, Abbreviations, Bullets, Paragraphs) you can flip on or off per note. You can change the shape of the output after generation without re-recording.

Clinical Intelligence Inside the Note

This is where Vero's shape differs most from the standard Infoway-funded scribe.

Vero Evidence — An integrated clinical decision support tool that searches peer-reviewed literature and authoritative sources, ranks them by evidence quality, and delivers concise answers tailored to your region (Canada, US, or International) and your specific patient context. Sources include official clinical practice guidelines, systematic reviews, and peer-reviewed journals like NEJM, JAMA, Lancet, BMJ, and CMAJ. Two modes — Instant for quick answers, Research for complex cases needing verifiable citations. Responses include inline numbered citations that link back to source material. The system explicitly flags when evidence is limited or conflicting rather than presenting false certainty.

Insights — A clinical feedback pass that runs on your generated note. It surfaces four categories: additional details that may be missing, red flags requiring documentation or follow-up, differential suggestions relevant to the specific case, and clinical reminders about vitals, social history, or physical exam. Organized by note section. Not a substitute for clinical judgment — explicitly described as a safety net and educational aid.

ICD-10 and ICD-10-CA Coding — Vero surfaces diagnostic codes from note context, supporting both international ICD-10 and the Canadian ICD-10-CA variant. For Canadian clinicians who are used to manually cross-referencing ICD-10-CA, this is a meaningful workflow shortcut.

Paperwork Automation

PDF Forms — Upload any fillable PDF and Vero will populate it from the session data. Not limited to a pre-built list of forms — actual PDF auto-fill on any input document. Referral letters, provincial forms, insurance paperwork, school notes, disability tax credit forms, specialty intake forms. If it is a fillable PDF, Vero can fill it.

Exports — PDF, DOCX, Print, Email, and filled PDF forms. Designed to move your output into whatever workflow your EMR or clinic uses.

Longitudinal Patient Context

Patient Profiles — Vero maintains persistent patient records across encounters with eleven editable fields. As you document over time, Vero extracts information from each note additively — never destructively — building up a longitudinal profile that is available the next time you see the patient. If you changed a diagnosis at visit three, the history is preserved; nothing is overwritten.

Extract from Note — The system pulls structured information (medications, allergies, history, social factors) out of free-text notes into the patient profile, without requiring you to manually enter data twice.

Multilingual Encounters

60 languages, up to three simultaneous — Vero supports 60 languages (54 base + 6 English variants) and can transcribe up to three languages at once in a single encounter. That matters for multigenerational family visits where the conversation shifts fluidly between languages, or for any multilingual patient population in Toronto, Vancouver, Montreal, Calgary, or smaller diverse communities. The output note can be generated in your preferred language.

Platforms and Specialties

Web, iOS, and Android — Full web app for desktop use, native iOS and Android apps for mobile recording, with the same account and data synced across all three.

Telehealth native — Record directly from Zoom, Teams, Google Meet, or any browser-based telehealth platform using shared tab audio. No separate dialer or integration required.

150+ specialties — Family medicine, internal medicine, pediatrics, OB/GYN, psychiatry, cardiology, dermatology, endocrinology, surgery, emergency medicine, and dozens more on the physician side. Also non-physician specialties most AI scribes skip: dental, nursing (registered nurses, NPs, nursing students), allied health (physiotherapy, occupational therapy, chiropractic, naturopathy), mental health (psychologists, counsellors, social workers), veterinary, alternative medicine.

Organization and Team Features

Shared patient records — For multi-clinician practices, Vero supports shared patient context across team members with appropriate permissions.

Organization-scoped templates — Templates created at the org level are available to all team members, so clinics can standardize documentation while still allowing individual customization.

Admin and member roles — Role-based access controls, invitation system, org settings.

1:1 onboarding for teams — Human-led setup sessions for practices migrating in, rather than a self-serve-only flow.

Security and Compliance

This is the section that tends to be most scrutinized by clinic administrators and compliance officers during a scribe transition.

HIPAA aligned — 100% compliance with applicable HIPAA Security Rule and HITRUST controls
PIPEDA compliant — 100% compliant with Canadian privacy requirements
Canadian data residency — Canadian customers' data is stored in Canada; US customers' data is stored in the US
SOC 2 Type II — Observation period in progress, targeted for completion in 2026
TLS 1.2+ encryption in transit, with TLS 1.0 and 1.1 disabled
AES-256 encryption at rest, with Transparent Data Encryption
Mutual TLS enforced for service-to-service communication
MFA via TOTP — Optional two-factor authentication for clinician accounts
Row-level security at the database layer preventing cross-tenant access
Configurable data retention — Auto-delete encounters with retention windows from 1 to 365 days, set per clinician or per organization
Independent penetration testing — Most recent test returned a low-risk rating with zero critical, high, or medium findings
Infrastructure vulnerability scanning — 96/100 security score
24/7 SIEM monitoring with healthcare-specific detection rules
Zero security incidents in the history of Vero
No audio retention — Recordings are not stored after transcription
No model training on your data — Session content is not used to train AI models
Patient consent forms — Downloadable, customizable consent templates for clinics that want explicit patient acknowledgement

How Vero Compares to the Infoway-Approved Vendors

We have written detailed comparisons against the two largest Infoway vendors. Rather than restate them here in full:

Vero vs Scribeberry — Scribeberry bundles an AI receptionist, patient intake automation, and Canadian EMR one-click push-back. Vero goes deeper on documentation depth (style learning, AI chat, evidence engine, decision support, PDF filling, patient profiles, ICD-10-CA coding) at a lower annual price.
Vero vs Tali AI — Tali has one of the deepest Canadian EMR integration lists in the category (PS Suite, CHR, Accuro, Oscar Pro, Med Access, Healthquest, Profile). Vero goes further on the chart itself and costs roughly $360 less per year.

Against the other seven Infoway-approved vendors (Autochart.AI, Autoscribe by Mutuo, CareWay by Medfar, Empathia AI, Mika AI, NexusAI by WELL Health, Pippen), Vero's general shape is the same: a deeper documentation engine with adaptive style learning, conversational editing, clinical intelligence, and longitudinal patient context — at a competitive annual price with PIPEDA compliance and Canadian data residency.

Pricing After Your Infoway Year Ends

Vero's pricing is intentionally simple:

Plan	Price	Notes
Free	$0	7-day full-access trial, then 10 encounters/month, forever
Pro (annual)	$69/month, $828/year	Unlimited encounters, all features
Pro (monthly)	$89/month	Unlimited encounters, all features
Student / Trainee	Discounted rate	Self-serve discount for medical students, residents, fellows, nursing students
Enterprise	Custom	Shared records, org templates, admin roles, dedicated onboarding

Compared to the post-Infoway pricing of most approved vendors, Vero's $69/month annual rate is at or below the lower end of the market, and the 10-encounter permanent free tier is the most generous no-cost option in the Canadian scribe landscape.

A Transition Offer for Clinicians Coming Off the Infoway Program

Because many Canadian clinicians are hitting this twelve-month cliff right now, we have put together a specific transition offer for anyone switching from an Infoway-funded vendor to Vero:

Your first month free — Switch from any Infoway-approved vendor and your first month of Vero Pro is free. Email hello@veroscribe.com mentioning your Infoway transition and we will apply it to your account.
1:1 onboarding with a real person — Not a chatbot, not a help-centre article. A member of the Vero support team will walk you through initial setup, template migration, snippet creation, and workflow adaptation.
Template and snippet migration help — If you have templates or commonly used text in your current vendor that you want to preserve, we will help you convert and import them into Vero. This is the part of switching that usually feels heaviest. We will take it on.
Full team migration for groups — If your practice is moving multiple clinicians over, we can coordinate onboarding, set up organization-scoped templates, configure shared patient records, and handle admin-level setup as a single project.
Canadian compliance verification support — If your clinic administrator, privacy officer, or regional health authority needs documentation for a compliance review, we will provide the HIPAA, PIPEDA, and data residency documentation you need.

To start, sign up for Vero and email hello@veroscribe.com with the subject line "Infoway transition" — we will respond with next steps within one business day.

Frequently Asked Questions

When exactly does my Infoway AI scribe license expire?

Your license runs for twelve months from the effective date of your agreement with your chosen vendor — not twelve months from when you were approved, and not from a standard program date. Check your original signup confirmation email or contact your vendor to confirm your specific expiry date. Vendors are required to notify you before the funded period ends, but the window varies by vendor.

If I switch to Vero, can I bring my templates and notes with me?

Templates, yes — we will help you convert them into Vero's template system during onboarding. Snippets and custom text, yes. Note history and patient records vary by vendor; some allow export in standard formats we can import, others do not. We will do the extraction work on your behalf wherever it is technically possible. If your current vendor does not support export, we can still get you up and running quickly on Vero and keep your old vendor's read-only access for historical lookup during transition.

Is Vero approved by Canada Health Infoway?

Vero was not part of the original Infoway 2024 AI Scribe Program procurement and is not on the nine-vendor approved list. This means Infoway does not fund Vero licenses. It also means Vero's Canadian compliance posture is independent of that specific program — we are HIPAA aligned, PIPEDA compliant, and store Canadian customer data in Canada regardless of Infoway funding status. If you are coming off a funded license and choosing where to go next, the Infoway program no longer funds your new vendor either way.

Is Vero PHIPA compliant for Ontario practices?

Vero is HIPAA aligned and PIPEDA compliant, and stores Canadian customer data in Canada. For Ontario clinicians specifically, PHIPA compliance is typically satisfied by the combination of PIPEDA compliance and Canadian data residency, but your clinic's privacy officer may have additional requirements. We can provide documentation on request — email hello@veroscribe.com and we will send the relevant compliance artifacts.

What if I just want to stop using an AI scribe after my Infoway year ends?

That is a legitimate choice. Some clinicians find that after twelve months, their documentation habits have changed enough that they can handle routine encounters without AI assistance. Others find that stopping is difficult because the time savings were real. If you fall in the second group and the reason for stopping is cost, Vero's permanent free tier of 10 encounters per month exists specifically for clinicians who want AI documentation for a portion of their workflow without a full paid subscription.

How long does Vero onboarding take if I am coming from another scribe?

For a solo clinician with a straightforward template set, most of the setup is complete within a 30-60 minute onboarding call plus a few days of real-use refinement (Learnings adapts to your style as you edit generated notes). For a practice with custom templates, multiple clinicians, or complex workflows, expect a week or two for the full team to feel comfortable. We do not bill for the transition period — the first month is free.

What happens to my patient data if I leave Vero later?

Your data is yours. If you ever decide to leave Vero, we will provide a full export of your notes, templates, snippets, and patient profiles in standard formats. This is the same principle we apply to clinicians coming from other vendors — data portability is not a competitive lever we think is appropriate to hold against clinicians.

Can my residents or nursing students use Vero at a discount?

Yes. Vero offers self-serve student and trainee pricing for medical residents, fellows, nursing students, physiotherapy students, dental students, pharmacy students, and others in training programs. The discount is applied at signup rather than requiring an Enterprise agreement.

Which of the nine Infoway-approved vendors should I consider if I do not switch to Vero?

We have written detailed independent reviews of the two largest: Scribeberry and Tali AI. Both have legitimate strengths — Scribeberry for bundled receptionist and Canadian paperwork automation, Tali for direct Canadian EMR integration. The honest advice: if your current vendor has been working for you and the post-program price is acceptable, staying is a valid choice. If not, evaluate more than one alternative rather than defaulting.

Your Next Step

If you are reading this because your Infoway AI scribe year is ending, you have three reasonable options: stay with your current vendor at their full price, switch to a different vendor, or stop using an AI scribe. The right answer depends on how well your current tool has fit the work you actually do, whether the post-program price is worth it for your practice, and whether the features you need are at the tier you would be paying for.

For clinicians whose answer to "is my current scribe really working for me?" is anything less than a confident yes — or whose answer to "is it worth the full subscription price?" is uncertain — Vero is worth a try. The 7-day full-access trial is a no-risk way to evaluate it. The permanent 10-encounter free tier lets you keep using Vero for a portion of your workflow at no cost. The Pro plan at $69/month annualized is at the lower end of the Canadian scribe market.

If you decide to switch from an Infoway-funded vendor to Vero, email hello@veroscribe.com with "Infoway transition" in the subject line. We will apply your first month free, and help you bring your templates, snippets, and workflows across. You do not need to rebuild your setup from scratch.

The Infoway AI Scribe Program did something important for Canadian primary care. It proved, at scale, that ambient AI documentation works — that clinicians really do get their time back, feel more present with patients, and reduce cognitive load. The case for continuing to use an AI scribe is settled. The only question is which one.

Vero wasn't an option when Infoway ran its procurement — the program locked in its vendors before Vero was available to Canadian clinicians. That's the main reason it isn't already on your shortlist. It is now — built by a team of clinicians, priced well below the other vendors, and backed by a free trial that lets you compare it against your current tool on your own charts before you commit. If you're going to pay out of pocket for a scribe from here on, it's worth seeing everything that Vero has to offer.